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Subject: Re: Help please! My archos is dead!
From: ajf (ajf_at_midmaine.com)
Date: 2003-01-29


I had a different harware problem that was out of warranty (90 days --
Yikes!!)

I called the Archo tech support, waited on hold for >30 minutes (long
distance) and finally convinced a tech to give me an RMA to send the unit
back.

Yes, it is a toy. Rockbox makes it a useful toy.

Yusef Napora writes:

> Hi,
> Sorry this isn't really about rockbox development, but I figured you guys
> are my best hope. About a month ago, my power supply mysteriously stopped
> working. My unit (Recorder 20) would still power on, play, record, etc.
> using battery power, but there was no way to charge it. There was just no
> power getting from the wall to the jukebox. Ok. So I went and bought a
> radio shack universal adapter, 9 volts, 800 miliamps, plugged it in while
> I was in the store, and it the unit powered on. So I figure, great, it
> works. That was easy. Not so, sadly. When I got home and plugged it in
> for more than five seconds, I find that, while there is enough of a
> current getting to the machine to wake it up, it crashes after a few
> seconds. Rockbox loads, but doesn't show the charging icon, and shows
> that my battery is dead (which it was). I started it up a few more times,
> just to see what would happen, and sometimes I got an ATA error (I don't
> have the message written down anymore, sorry), but sometimes, there would
> be no error, and rockbox would load as usual, only to crash again a few
> seconds later. So, perhaps foolishly, I ordered a replacement power
> supply from archos, which arrived the other day, and which does absolutely
> nothing when I plug it into my Jukebox.
> So, my question to all of you clever rockboxers is this: what's wrong
> with my machine? Is it something that I, (or an electronically gifted
> friend) could possibly fix? Archos' web site says they'll only accept
> returns within 90 days of purchase, which have long since passed. So what
> to do? Has anyone else had a similar problem? Is my $300 toy nothing more
> than a paperweight with a hard drive? Any help or advice will be rewarded
> with my eternal thanks, possibly a first born child (we'll negotiate
> later... :-)
>
> Thanks,
> Yusef Napora
>
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Page was last modified "Jan 10 2012" The Rockbox Crew
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