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Subject: Re: Fwd:Jukebox Recorder stops working after 36 hours or so
From: Stephen Ball (rockbox_at_invisionfilemanager.com)
Date: 2003-07-16


Sounds about right, Archos' support is horrid! I contacted them 2 weeks
ago about a problem I was having, they finally got back to me yesterday,
5 days after I had solved the problem myself :|

I also ordered a few bits from the archos site a week ago and I have yet
to receive them

Chris Holt wrote:

>Thought you guys might be interested in one of Archos' wonderful tech
>support responses.
>
>I pointed the poor soul to the rockbox site and told him that he would
>probably have much better luck with it.
>
>Chris
>
>--- Original Message ---
>Subject: [ARCHOS] Jukebox Recorder stops working after 36 hours or so
>
>
>
>>I purchased a Jukebox Recorder to be used with our Music On Hold part
>>of our phone system. The plan was for it to run indefinitely plugged
>>into an AC adapter and continue to cycle through songs and messages
>>with the repeat all function. I had initial problems with the jukebox
>>but business being what it is I hadn't had a chance to get back to it
>>until now. It's past the 30 day guarantee from my retailer but still
>>in my 90 Warranty with Archos. I emailed tech support and they
>>responded asking me to call tech support. I talked to Marpelo and he
>>said that they don't support it being used 24/7, I said fine then I
>>just need to do a return and reimburse me the purchase price. He said
>>he can't do that since it's only supposed to be used as a portable unit
>>and not plugged into an AC adapter 24/7.
>>
>>Needless to say I'm extremely disapointed with Archos for making a
>>product that works while using the AC adapter but then fails to support
>>it. Anyone have any suggestions before I get our legal department
>>involved? The technician suggested that it's not a battery issue but a
>>buffer error that was the problem, so I can't even open the box up and
>>provide it w/ my own power. Any information would be helpful.
>>
>>
>>Carl Dewedy
>>
>>
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