Rockbox mail archive
Subject: Re: Archos warranty and Rockbox
From: Jean Boullier (jean.boullier_at_wanadoo.fr)
OK, I see your point. But since I do not remember having read in the
manual that you may not use a third party firmware or that you must run
a firmware provided by Archos they would better prove that your firmware
is not running inside the specs of the product, if you return it for a
hardware failure. I am talking of the "normal" Rockbox modules here.
When you go as far as reflashing the chip that becomes more difficult to
argue, I agree.
The French text is even less restrictive since it mentions specifically
(in this area):
- damage caused by an incorrect or abusive usage: Rockbox uses the
hardware correctly and in a less demanding way, i.e. less disk usage for
a given file, more careful battery charging (for the JBR only).
- modified products: the product itself is not modified (unless reflashed).
Regarding Rockbox I sincerely think they can involve it only if the
user's claim addresses a usage problem (as opposed to hardware) and if
that problem no longer exists once they have erased Rockbox from the
Jean Boullier - Rouen - Normandie - France
> Item 3 suggests that "defects" arising from the installation of third
> party software will not be covered. If you return the unit to them
> for warranty service, and they find third party software on it, they
> can claim that the software caused the problem.
> Jean Boullier writes:
>> ajf wrote:
>>> You should also understand that the terms of the Archo warranty as
>>> currently displayed on their website state that installation of any
>>> unauthorized software voids the warranty.
>> I could not find that in their "Warranty Information" neither under
>> France nor under United States. Under which country have you found it?
>> I could only find in the FAQ for JBRs that they do "not offer
>> technical support on third party software" which seems reasonable,
>> even without considering that they do not provide much on their
>> software either... 8-)
>> Jean Boullier - Rouen - Normandie - France
Page was last modified "Jan 10 2012" The Rockbox Crew