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Subject: Re: Archos warranty and Rockbox
From: ajf (ajf_at_midmaine.com)
Date: 2003-07-25


Jean, I agree that removing Rockbox from the disk on an unflashed unit
before sending it back will avoid any issue of warranty coverage.

In my case, the Archos failed to boot with a HD register error, and I can't
even get USB connected long enough to erase Rockbox.

I don't mean to suggest that there is any way using Rockbox could damage the
Archos hardware, but if Archos wants to make that case, I would not be able
to refute it.

Given their awful customer service and the high failure rate of their
equipment, I assume that Archos would construe their warranty in the most
restrictive way possible, to minimize their exposure.

Allen

Jean Boullier writes:

> OK, I see your point. But since I do not remember having read in the
> manual that you may not use a third party firmware or that you must run a
> firmware provided by Archos they would better prove that your firmware is
> not running inside the specs of the product, if you return it for a
> hardware failure. I am talking of the "normal" Rockbox modules here. When
> you go as far as reflashing the chip that becomes more difficult to argue,
> I agree.
>
> The French text is even less restrictive since it mentions specifically
> (in this area):
> - damage caused by an incorrect or abusive usage: Rockbox uses the
> hardware correctly and in a less demanding way, i.e. less disk usage for a
> given file, more careful battery charging (for the JBR only).
> - modified products: the product itself is not modified (unless
> reflashed).
>
> Regarding Rockbox I sincerely think they can involve it only if the user's
> claim addresses a usage problem (as opposed to hardware) and if that
> problem no longer exists once they have erased Rockbox from the root
> directory.
>
> Cheers. Jean.
>
> --
> Jean Boullier - Rouen - Normandie - France
>
>



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