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Subject: Re: Neuros: Not ready for prime time
From: Björn Stenberg (bjorn_at_haxx.se)
Date: 2003-09-25


Since the Rockbox list does not allow posts from non-subscribers, this response from Neuros bounced:

----- Forwarded message -----
Date: Wed, 24 Sep 2003 13:04:19 -0500
From: "Neuros Customer Support" <support_at_neurosaudio.com>
To: "Neon John" <johngd_at_bellsouth.net>, <rockbox_at_cool.haxx.se>
Cc: <archosjukebox6000_at_yahoogroups.com>, <tsullivan_at_digitalinnovations.com>

Dear John,

Sorry to hear that you are not having a good experience with your
Neuros. I will address the open source issues in this email and follow
up with other issues.

We have sent out the NSM code to people who were ready and excited to
build, like to Starkey who created NDM (see Neuros forums), an
alternative to the software we provide. We haven't released the
software code publicly yet, as we are creating an SDK, so people could
really use it in a productive way. Firmware code hasn't been a priority
to make because the software and emulator require $5000 to start
development and it's a difficult skill set. When we really drilled down,
we saw few users who could really use the code as is. We are developing
a virtual Neuros, which would change that, and allow firmware code to be
written without all the special equipment.

To me, this email tips the scale about a discussion I had with my
brother, the CTO. My feeling was to just release the code for the sake
of public relations, I said something like, "who cares if nobody
actually uses it? We toss it out there and we can say it's open." So I
guess that's the way to go, forsake development that really encourages
collaboration, and just toss out lines of code. Also note that the
Archos code was hacked, not released by Archos. I think that corporation
has little interest in working with users in the field. We are planning
on working with customers, finding the best of the best new programs,
and sending great software out of the box.

To specifically address your request, I cannot create a link and post
the code within a 48 hour period. We are a small company with limited
resources, and that's why some things are behind schedule, and why it
has taken us longer than we hoped to release this and new features. In
that sense, the Neuros division of DI may not be a large enough company
to meet your needs at this time. But if anyone is really ready to go,
they should write me an email and I will work to clear it with the CTO,
and we will try to be truly open as soon as we can.

Thank you, take care, and sorry again for the poor experience you are
having.
Kathryn
----- End of forwarded message -----

-- 
Björn



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