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Subject: RE: Koss Porta pros... WARNING
From: Fred Maxwell (rockbox_at_anti-spam.org)
Date: 2004-07-04


Mike,

I know that Koss specs them the same, but how do you know that it is really
the same driver? Regardless of that, they have a lifetime warranty:

"This Koss product has a Lifetime Limited Warranty which covers normal use
by the initial user or purchaser of this particular Koss product. Koss
hereby warrants only to the initial user or purchaser that this Koss product
will be free of any defect in materials and workmanship for the life of the
product.
...
shall be the obligation of Koss, at its sole option, to either refund the
purchase price of the Koss product, or repair or replace the non-functioning
or defective Koss product provided it is returned to Koss in secure
packaging together with a check for $6.00 ($7.00 Canadian) to our factory at
4129 N. Port Washington Ave, Milwaukee, WI 53212."

If the problem you describe is caused by a design flaw in Portapros,
Sportapros, and KSC35s, one would think that Koss would be drowning in
returned headphones.

I suggest that you e-mail customersupport_at_koss.com and see if they can
resolve the problem with a repair, replacement, or a refund.

Regards,
  Fred Maxwell

Michael T. Kupietz wrote:

> I've had my Koss KSC-35s (same drivers as the portapros) for about 2 weeks
> now. Now, on the night before a 6 1/2 hour bus trip, one of the drivers on
> this $35 pair of headphones just failed - making this awful crackling
> noise, unlistenable. It's sort of like if a woodpecker was drilling into
> my ear, only $35 more expensive. Sounds like one of the leads is
> sporadically coming loose, or maybe the driver is just blown. I did
> nothing that could have caused this... I suspect it's the cheap POC
> construction of these toy headphones.
>
> OK, I just opened the housing on the back of the driver that the wire goes
> into, and I see it's made so that the edge of the plastic housing presses
> directly down into the housed wire, tearing through it. Humph.
>
> Just informing you in case one of you was still considering buying
> something similar. Next time I wait until I can afford to buy something
> real instead of throwing away $35 on some cheap toy that lasts 2 weeks.
> What a drag.
>
> I can't believe I read so people recommending this piece of trash. FWIW, I
> previously was ecstatically happy with the cheapo Koss 4P earbuds, which
> sound astonishingly good for what they are - and when they fail, I'll only
> be out $6.50.
>
> Mike

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