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Subject: OFFTOPIC - Ebuyer defense (was: Cheap AA NiMH)

OFFTOPIC - Ebuyer defense (was: Cheap AA NiMH)

From: Bluechip <csbluechip_at_gmail.com>
Date: 2005-11-02

I will say only that my personal experiences and my indirect
(friends/family) experiences have all been good. My DOA DVD-RW was
replaced in four working days! My brothers misordered RAM was swapped AND
they added an item to the delivery during the swap.

I will also mention that if you contact the courier directly they are happy
to let you choose any 3hr window for delivery.

I will post no more _here_ on this topic, promise! ;)

BC

At 13:30 02/11/2005, you wrote:
>I wouldn't totally agree on the "reputable" for Ebuyer, me and many of my
>friends have had some horrible aftersales service (or lack of thereof) from
>them, on purchases ranging from a few quid to thousands of pounds (including
>2,000 of monitors just left on someone's front doorstep while they were
>out, after almost 2 months of non-delivery, mixed up orders, all sorts!) - I
>think they're improving now, at least they've reintroduced their telephone
>support after many complaints to Trading Standards, but I still don't really
>trust them, especially not after how they handled my last two orders with
>them.
>
>That said, their prices are cheap - but if they're that cheap, imagine what
>the profit margins are... The old adage of you get what you pay for holds
>true here! Just thought I'd post to give people a more informed view of
>ebuyer...
>
>Check the user reviews of Ebuyer on Romulus2.com 's Feedback Arena -
>http://www.romulus2.com/feedback/company.php?137 . As an example, their
>lifetime rating for aftersales support and refund policies is a weak 3.10
>out of 10, and recent ratings are worse! Of course sometimes you get very
>quick, value-for-money service from them, and I don't want to post naught
>but horror stories, but as a retailer, they aren't without their faults.
>
>-----Original Message-----
>From: Bluechip [mailto:csbluechip@gmail.com]
>Sent: 02 November 2005 05:11
>To: rockbox@cool.haxx.se
>Subject: Cheap AA NiMH batteries (accu's) in the UK
>
>I don't usually do this kind of thing, but my batteries have just collapsed
>and I need to replace them - in my hunt I found this:
>
>http://www.ebuyer.com/customer/products/index.html?action=c2hvd19wcm9kdWN0X2
>92ZXJ2aWV3&product_uid=97611
>
>Inluding postage & packing that is a saving of between 50% and 70% of prices
>elsewhere on the web - they are also a very reputable company with whom I
>have dealt with in the past.
>
>4 x 2500mAh "Energizer" batteries AND Charger with in-car adaptor 12.57
>(delivered)
>
>Energizer are ranking at the top with "Powerex" in all reviews I could find.
>
>Just info.
Received on Wed Nov 2 18:54:59 2005


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