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Subject: Re: An old new experience

Re: An old new experience

From: Mike Holden <rockbox_at_mikeholden.org>
Date: Mon, 4 Dec 2006 10:09:34 -0000 (UTC)

G. Vetoulis wrote:
>
> I am puzzled by this. I have an H340 which works fine,
> except for the battery.. which quit at about 18 months.
> It runs down in about 10 minutes now.
>
> I tried to get iriver to tell me how to send the player in
> for a battery replacement, but they did not seem to care.
> Initially they thought I wanted a warranty repair, and noticed
> that had I bought the player 20 months before, so they would not
> do that. I explained that all I am asking for is an address to send
> the player to and what they charge, but they never got back to me.
>
> Is there some special trick that will get iriver to quote me
> the coshe cost of replacing the battery?

Iriver support are an absolute joke. I had a fault on my (brand new) 340.
I contacted support via the automated support page and got an rma number.
I sent it back to them, they put a new firmware on it and sent it back,
but failed to actually test that it was fixed - it was not fixed!

I emailed them further about this, but I never got any reply. The only
reply I did get was an email non-delivery report, 2 months after the email
had been sent! This was the email sent on the back of the initial RMA
support call I had logged via their website, so it took 2 months for an
email from their website to their own email box to bounce!

They claim they will replace dead batteries for the lifetime of the
product, but on past experience, I wish you good luck in your quest to get
them to honour that agreement - you will need it!

Their FAQ here:
http://www.iriver.eu.com/faq_details.html?L=0&d_id=25&products=42&Input2=&rn=21&order=
mentions replacement battery.

-- 
Mike Holden
http://www.by-ang.com - the place to shop for all manner of hand crafted
items, including Greetings Cards, Jewellery and Gifts
Received on 2006-12-04

Page was last modified "Jan 10 2012" The Rockbox Crew
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