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Subject: Re: Some thoughts

Re: Some thoughts

From: John Chilelli <JAC_at_neo.rr.com>
Date: Wed, 22 Apr 2009 18:26:51 -0400

You wrote: "There's a fairly well known saying:
Give a man a fish, feed him for a day. Teach
a man to fish, feed him for life."

Respectfully, the key word here is
"teach." Someone who never used a fishing rod
before nay not understand your hard---
aproach. Take it from a teaching professional,
you are not teaching. I submit that someone else
rather interested in truly helping people out
take your place. Forgive me for being so blunt,
but, simply put, concerning your ridgid
aproach, Erin and the rest of us are write and
you are not! Accessibility of this technology is
difficult at best for most of us out
here. Especially for those of us who are newly
blinded and over 50. I add that there are areas
of the manual that I have read that are not very
clear. You guys should change your tough nosed
attitude and start offering some real help.

At 05:40 PM 4/22/2009, you wrote:
>Erin M. Chaves wrote:
>>
>> Seems to me that lately, when ever someone
>> asks a question or even gives a suggestion as
>> Jürgen has done, he/she is answered with some patronizing comments by you.
>
>Whether something seems "patronizing" depends on
>an interpretation of "tone" from the reader's
>end. Unfortunately, short of reading messages as
>an audio file and sending those attached, I
>don't think there's any way to enforce the
>reader hearing the tone with which I meant any
>given messages. I imagine if I said "This is not
>intended to be patronizing" it would cause it to
>be read as moreso, or perhaps sarcastic, rather
>than as a dry statement of fact.
>
>I do request that you read over my previous
>messages and try to imagine them without tone. I
>simply directed him to documentation. Yes, I'm
>willing to spend more time discussing things
>other than the answers of questions in many
>cases. This is because the answers are in the
>documentation, while the things being discussed
>are not. So, if the person wishes just to have
>the answer, rather than the discussion, at any point they may go and read it.
>
>There's a fairly well known saying: Give a man a
>fish, feed him for a day. Teach a man to fish, feed him for life.
>
>We point people at the documentation not to be
>cruel, but because we spent time and effort
>creating this documentation so that questions
>could be answered in advance for users. It's
>only natural for us then to point users to it so
>that not only will their current question be
>answered, but many future questions as well.
>
>If you have a problem with the documentation
>itself (perhaps it is insufficient?) or the
>site, we do welcome any suggestions that make it
>more clear where the manual is located.
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Received on 2009-04-23


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