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Subject: Re: question about tracker e mails to the list

Re: question about tracker e mails to the list

From: Antony Stone <Antony.Stone_at_rockbox.open.source.it>
Date: Sat, 21 Jun 2008 17:20:22 +0100

On Saturday 21 June 2008 16:31, Daniel Stenberg wrote:

> On Sat, 21 Jun 2008, Antony Stone wrote:
> > I think it would be helpful / polite if the people who make the decisions
> > about whether to implement these things would:
> >
> > a) close down the list if they don't intend to do anything with the ideas
> > expressed there
>
> I'm leaning towards putting my vote on this suggestion. At least as it
> works today. I'm thinking perhaps it'll serve its purpose better if only
> developers can create new entries in that list.

I think it's very important that users of an application (any application, I'm
not just talking about Rockbox here) have a reasonably accessible mechanism
to provide feedback to the developers on how things can be improved.

Software developers are very rarely the best judges of what works best for
non-technical users without any understanding of the internal workings of a
system, and those people can often come up with some of the best ideas for
how something should work, or what would be a nice feature, that someone who
starts thinking from how the system works in detail at present simply doesn't
have the perspective for.

Therefore by all means turn the tracker into an "approved feature request
list" or something similar, with posting rights only for developers, but
please ensure that there's also a way for non-technical users to feed ideas
for those requests to the developers.

I have no idea whether it's possible with the current system, but could
creating new threads be restricted to developers, whilst allowing anyone to
add comments to existing threads? Again, I think there's valuable feedback
from non-developer users which it would be a mistake to lose from the system
by preventing those people from adding any comments at all.

> > I know this is an open source project run by volunteer developers, and
> > nobody can be told what to do, but I'm just wondering what mechanism is
> > used to try to get action on confirmed bugs which are in the system?
>
> The best way is to ask devs on IRC or on this mailing list to get their/our
> attention on particular tasks you think are important/neglected.

Okay, thanks.

Antony.

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Received on 2008-06-21

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