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FS#10809 - Sansa E200 won't correctly connect mass storage with HID enabled

Attached to Project: Rockbox
Opened by geert van dijk (graey) - Wednesday, 25 November 2009, 16:26 GMT+2
Last edited by Nils Wallménius (nls) - Sunday, 17 October 2010, 00:04 GMT+2
Task Type Bugs
Category Operating System/Drivers
Status Closed
Assigned To No-one
Player Type Sansa e200
Severity Low
Priority Normal
Reported Version Release 3.4
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Private No

Details

My E200 won't correctly connect as a mass storage device with HID enabled (Windows wants a driver but can't find a suitable one). HID does work, and when HID is disabled, HID doesn't work (obviously), but mass storage does.
Build used: r23746-091125
OSes used: XP SP3, Vista SP2, Windows 7 (all x86).
If more information is needed, I'll gladly provide it ofcourse :)
This task depends upon

Closed by  Nils Wallménius (nls)
Sunday, 17 October 2010, 00:04 GMT+2
Reason for closing:  Out of Date
Additional comments about closing:  mc 2739 was unable to reproduce this and noone has commented in almost a year.
Comment by Tomer Shalev (tomers) - Wednesday, 25 November 2009, 16:31 GMT+2
Try to refresh the windows drivers.
Under Device Manager, right-click the Rockbox device (maybe even do it for each sub device - Mass and HID, separately), and select 'Uninstall'. Then unplug the DAP, and re-insert it (HID can be enabled).
I've noticed that Windows somehow caches the drivers, so when you upgraded your firmware, and now it also enumerates as a USB HID device, Windows can get confused.

Please report your results so we can know if this bug is valid or not.
Comment by geert van dijk (graey) - Wednesday, 25 November 2009, 17:26 GMT+2
Some more information:

HID disabled:
VID: 0x0781 (SanDisk Coorporation)
PID: 0x7421
Serial Number: 1000000000000000093B367880AE4FFF4

HID enabled:
VID: 0x0781 (SanDisk Coorporation)
PID: 0x7421
Serial Number: 3000000000000000093B367880AE4FFF4

Original Firmware, MSC:
VID: 0x0781 (SanDisk Coorporation)
PID: 0x7421
Serial Number: 00000000-00000000-8867b393-f4ffe40a-00000000

Original Firmware, MTP:
VID: 0x0781 (SanDisk Coorporation)
PID: 0x7420
Serial Number: 00000000-00000000-8867b393-f4ffe40a-00000000

So VIDs are equal for all, PID changes only with OF in MTP mode, and Serial Numbers are logically unique.
While I was on it, I checked, and when booting rockbox it always has the same PID (0x7421 in my case), even if the OF is set to MTP and has a different PID (0x7420 in my case). You probably already knew this as you wrote rockbox, but hey, it's worth to make sure.
Comment by geert van dijk (graey) - Wednesday, 25 November 2009, 17:33 GMT+2
Okay, this is very weird. After going into the OF and setting it to MTP (and rebooting into Rockbox ofcourse), it works (HID and mass storage at the same time).
I went back into OF and set it to MSC, and it still works.
Tomer Shalev: I did that already, but I went from 3.4 to current, and both 3.4 and current have both HID and mass storage, so it probably isn't some confusion because it now enumerate a HID as well (as it already did that with 3.4 stable, which worked for me flawlessly and continuously).
Comment by Michael Chicoine (mc2739) - Wednesday, 25 November 2009, 17:43 GMT+2
I am having the same issue on an e270r with r23746, but it started failing several days ago. I am not sure which current build was installed then. I first noticed the problem after connecting the device in the OF MTP mode, although this may be coincidental. I see the failure on Win 7RC and WinXP SP2. I have an e280v1 that is not having this problem.

I am attaching USBView info from the Win 7 system and pruned lsusb -v from my Ubuntu dev system of the OF MSC and MTP modes and the Rockbox HID enabled and disabled modes.

@tomers - I did uninstall the driver and then reattach on the Win 7 system and had the same results.
   USBView_e270r_OF_MSC.txt (1.6 KiB)
   USBView_e270r_OF_MTP.txt (1.8 KiB)
   USBView_e270r_RB_hid.txt (2.2 KiB)
   USBView_e270r_RB_nohid.txt (1.6 KiB)
   lsusb_e270r_OF_MSC (2.3 KiB)
   lsusb_e270r_OF_MTP (2.7 KiB)
   lsusb_e270r_hid (3.4 KiB)
   lsusb_e270r_nohid (2.3 KiB)

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