FS#12989 - Autodetect crashes installer

Attached to Project: Rockbox
Opened by Samweis (dryphi) - Tuesday, 08 July 2014, 00:47 GMT
Last edited by MichaelGiacomelli (saratoga) - Tuesday, 08 July 2014, 02:45 GMT
Task Type Bugs
Category Operating System/Drivers
Status Closed
Assigned To No-one
Operating System Sansa Clip Zip
Severity Medium
Priority Normal
Reported Version Release 3.13
Due in Version Undecided
Due Date Undecided
Percent Complete 100%
Votes 0
Private No


New to Rockbox.. Recent owner of a Sansa Clip Zip with 1.01.21 firmware on a Windows 8.1 PC.

Whenever I start the Rockbox Utility, upon being presented with the Configuration screen, when I press "Autodetect" I get the 'ol "Rockbox Utility has stopped working... Windows is searching for a solution to this problem" popup.
I believe this may be related to the fact that Windows 8 doesn't give the Clip Zip a drive letter; it appears as simply "Sansa Clip Zip 4GB" in My Computer. However I can access it and copy/paste to/from all folders therein.

Do I need to strongarm Windows into assigning a drive letter to the Clip Zip?

This task depends upon

Closed by  MichaelGiacomelli (saratoga)
Tuesday, 08 July 2014, 02:45 GMT
Reason for closing:  Fixed
Additional comments about closing:  Fixed in git, will be distributed with next rbutil release.
Comment by Samweis (dryphi) - Tuesday, 08 July 2014, 00:55 GMT
Nevermind actually.. Problem solved. I put the device into MSC mode instead of Autodetect and it worked.
Still, I imagine this is a common error, especially for newbies to Rockbox. Instead of crashing the installer it would be helpful if a popup prompted the user to manually put the MP3 player into MSC mode.
Thank you.