From: Chris Holt <amiga2k_at_cox.net>
Date: Wed, 16 Jul 2003 15:23:55 -0400

Thought you guys might be interested in one of Archos' wonderful tech
support responses.

I pointed the poor soul to the rockbox site and told him that he would
probably have much better luck with it.

Chris

--- Original Message ---
Subject: [ARCHOS] Jukebox Recorder stops working after 36 hours or so

> I purchased a Jukebox Recorder to be used with our Music On Hold part
> of our phone system. The plan was for it to run indefinitely plugged
> into an AC adapter and continue to cycle through songs and messages
> with the repeat all function. I had initial problems with the jukebox
> but business being what it is I hadn't had a chance to get back to it
> until now. It's past the 30 day guarantee from my retailer but still
> in my 90 Warranty with Archos. I emailed tech support and they
> responded asking me to call tech support. I talked to Marpelo and he
> said that they don't support it being used 24/7, I said fine then I
> just need to do a return and reimburse me the purchase price. He said
> he can't do that since it's only supposed to be used as a portable unit
> and not plugged into an AC adapter 24/7.
>
> Needless to say I'm extremely disapointed with Archos for making a
> product that works while using the AC adapter but then fails to support
> it. Anyone have any suggestions before I get our legal department
> involved? The technician suggested that it's not a battery issue but a
> buffer error that was the problem, so I can't even open the box up and
> provide it w/ my own power. Any information would be helpful.
>
>
> Carl Dewedy
Received on 2003-07-16