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Rockbox mail archiveSubject: Re: Fwd:Jukebox Recorder stops working after 36 hours or soRe: Fwd:Jukebox Recorder stops working after 36 hours or so
From: Stephen Ball <rockbox_at_invisionfilemanager.com>
Date: Wed, 16 Jul 2003 21:06:14 +0100 Sounds about right, Archos' support is horrid! I contacted them 2 weeks ago about a problem I was having, they finally got back to me yesterday, 5 days after I had solved the problem myself :| I also ordered a few bits from the archos site a week ago and I have yet to receive them Chris Holt wrote: >Thought you guys might be interested in one of Archos' wonderful tech >support responses. > >I pointed the poor soul to the rockbox site and told him that he would >probably have much better luck with it. > >Chris > >--- Original Message --- >Subject: [ARCHOS] Jukebox Recorder stops working after 36 hours or so > > > >>I purchased a Jukebox Recorder to be used with our Music On Hold part >>of our phone system. The plan was for it to run indefinitely plugged >>into an AC adapter and continue to cycle through songs and messages >>with the repeat all function. I had initial problems with the jukebox >>but business being what it is I hadn't had a chance to get back to it >>until now. It's past the 30 day guarantee from my retailer but still >>in my 90 Warranty with Archos. I emailed tech support and they >>responded asking me to call tech support. I talked to Marpelo and he >>said that they don't support it being used 24/7, I said fine then I >>just need to do a return and reimburse me the purchase price. He said >>he can't do that since it's only supposed to be used as a portable unit >>and not plugged into an AC adapter 24/7. >> >>Needless to say I'm extremely disapointed with Archos for making a >>product that works while using the AC adapter but then fails to support >>it. Anyone have any suggestions before I get our legal department >>involved? The technician suggested that it's not a battery issue but a >>buffer error that was the problem, so I can't even open the box up and >>provide it w/ my own power. Any information would be helpful. >> >> >>Carl Dewedy >> >> > > > > > > > Received on 2003-07-16 Page template was last modified "Tue Sep 7 00:00:02 2021" The Rockbox Crew -- Privacy Policy |