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Subject: Re: Archos warranty and Rockbox

Re: Archos warranty and Rockbox

From: Jean Boullier <jean.boullier_at_wanadoo.fr>
Date: Fri, 25 Jul 2003 03:42:00 +0200

OK, I see your point. But since I do not remember having read in the
manual that you may not use a third party firmware or that you must run
a firmware provided by Archos they would better prove that your firmware
is not running inside the specs of the product, if you return it for a
hardware failure. I am talking of the "normal" Rockbox modules here.
When you go as far as reflashing the chip that becomes more difficult to
argue, I agree.

The French text is even less restrictive since it mentions specifically
(in this area):
- damage caused by an incorrect or abusive usage: Rockbox uses the
hardware correctly and in a less demanding way, i.e. less disk usage for
a given file, more careful battery charging (for the JBR only).
- modified products: the product itself is not modified (unless reflashed).

Regarding Rockbox I sincerely think they can involve it only if the
user's claim addresses a usage problem (as opposed to hardware) and if
that problem no longer exists once they have erased Rockbox from the
root directory.

Cheers. Jean.

-- 
Jean Boullier - Rouen - Normandie - France
ajf wrote:
> http://www.archos.com/support/warranty_info.html?sid=j22o24j2byj22o4bscy3k3 
>
> Item 3 suggests that "defects" arising from the installation of third 
> party software will not be covered.  If you return the unit to them 
> for warranty service, and they find third party software on it, they 
> can claim that the software caused the problem.
> Jean Boullier writes:
>
>> ajf wrote:
>>
>>> You should also understand that the terms of the Archo warranty as 
>>> currently displayed on their website state that installation of any 
>>> unauthorized software voids the warranty.
>>
>>
>> I could not find that in their "Warranty Information" neither under 
>> France nor under United States. Under which country have you found it?
>> I could only find in the FAQ for JBRs that they do "not offer 
>> technical support on third party software" which seems reasonable, 
>> even without considering that they do not provide much on their 
>> software either...  8-)
>> -- 
>> Jean Boullier - Rouen - Normandie - France
>>  
>>
Received on 2003-07-25

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