From: Dave Hooper <dave_at_beermex.com>
Date: Sat, 21 Jan 2006 11:18:34 -0000

iRiver customer service is first-class. I returned my broken H120 (broke
after too many hard resets from buggy Rockbox ;-) and they repaired and
returned it in under four weeks with no questions asked. It was about three
days away from the end of the two year warranty period. I don't know of any
other manufacturers who even offer a two year warranty period on DAPs, I
think most are just one year.

What did you find bad about their customer service?

----- Original Message -----
From: "David Wright" <gymnastdave_at_sbcglobal.net>
To: "Rockbox" <rockbox_at_cool.haxx.se>
Sent: Saturday, January 21, 2006 3:30 AM
Subject: Re: Iriver : a rumour and a question


>I hate having to work with Iriver. They really have bad customer service.
> Dave
> ----- Original Message -----
> From: "Arnaud" <xcopy_at_club-internet.fr>
> To: <dfitzpat_at_computing.dcu.ie>; "Rockbox" <rockbox_at_cool.haxx.se>
> Sent: Friday, January 20, 2006 8:52 PM
> Subject: Re: Iriver : a rumour and a question
>
>
>>I just jump in in the conversation just to say that finally Iriver do
>> not close their ofice in Europe. It's only much of their managing
>> direction that is changed.*
>>
>>
>> ----------
>> Arnaud de Bonald - http://bonald.org
>
Received on 2006-01-21