From: Robert Stokes <restokes_at_blueyonder.co.uk>
Date: Sat, 21 Jan 2006 11:49:39 -0000

I bought my H320 a few months ago and am very pleased with it. However, soon
after making the purchase, I wrote to iRIVER Customer Support. I'm still
waiting for a reply. I didn't even get an acknowledgement.
----- Original Message -----
From: "Dave Hooper" <dave_at_beermex.com>
To: "Rockbox" <rockbox_at_cool.haxx.se>
Sent: Saturday, January 21, 2006 11:18 AM
Subject: Re: Iriver : a rumour and a question


> iRiver customer service is first-class. I returned my broken H120 (broke
> after too many hard resets from buggy Rockbox ;-) and they repaired and
> returned it in under four weeks with no questions asked. It was about
> three days away from the end of the two year warranty period. I don't
> know of any other manufacturers who even offer a two year warranty period
> on DAPs, I think most are just one year.
>
> What did you find bad about their customer service?
>
> ----- Original Message -----
> From: "David Wright" <gymnastdave_at_sbcglobal.net>
> To: "Rockbox" <rockbox_at_cool.haxx.se>
> Sent: Saturday, January 21, 2006 3:30 AM
> Subject: Re: Iriver : a rumour and a question
>
>
>>I hate having to work with Iriver. They really have bad customer service.
>> Dave
>> ----- Original Message -----
>> From: "Arnaud" <xcopy_at_club-internet.fr>
>> To: <dfitzpat_at_computing.dcu.ie>; "Rockbox" <rockbox_at_cool.haxx.se>
>> Sent: Friday, January 20, 2006 8:52 PM
>> Subject: Re: Iriver : a rumour and a question
>>
>>
>>>I just jump in in the conversation just to say that finally Iriver do
>>> not close their ofice in Europe. It's only much of their managing
>>> direction that is changed.*
>>>
>>>
>>> ----------
>>> Arnaud de Bonald - http://bonald.org
>>
>
>
Received on 2006-01-21