From: Constantine <tcwood12_at_shaw.ca>
Date: Wed, 22 Apr 2009 21:28:00 -0600

contact details:

email: tcwood12_at_shaw.ca

and others
msn: the_conman283_at_hotmail.com
skype: the_conman283

system details:
Hp pavillion dv5220CA notebook pc
AMD Turion(tm) 64 Mobile Technology ML-37 2.0 GHZ, 1024 mb DDR ram, Fujitsu
100 gb 4500 RPM Hard Drive, connecsant AC-link audio
----- Original Message -----
From: "John Chilelli" <JAC_at_neo.rr.com>


You wrote: "There's a fairly well known saying:
Give a man a fish, feed him for a day. Teach
a man to fish, feed him for life."

Respectfully, the key word here is
"teach." Someone who never used a fishing rod
before nay not understand your hard---
aproach. Take it from a teaching professional,
you are not teaching. I submit that someone else
rather interested in truly helping people out
take your place. Forgive me for being so blunt,
but, simply put, concerning your ridgid
aproach, Erin and the rest of us are write and
you are not! Accessibility of this technology is
difficult at best for most of us out
here. Especially for those of us who are newly
blinded and over 50. I add that there are areas
of the manual that I have read that are not very
clear. You guys should change your tough nosed
attitude and start offering some real help.

I quite agree here.

At 05:40 PM 4/22/2009, you wrote:
>Erin M. Chaves wrote:
>>
>> Seems to me that lately, when ever someone asks a question or even
>> gives a suggestion as Jürgen has done, he/she is answered with some
>> patronizing comments by you.
>
>Whether something seems "patronizing" depends on an interpretation of
>"tone" from the reader's end. Unfortunately, short of reading messages as
>an audio file and sending those attached, I don't think there's any way to
>enforce the reader hearing the tone with which I meant any given messages.
>I imagine if I said "This is not intended to be patronizing" it would cause
>it to be read as moreso, or perhaps sarcastic, rather than as a dry
>statement of fact.
>
>I do request that you read over my previous messages and try to imagine
>them without tone. I simply directed him to documentation. Yes, I'm willing
>to spend more time discussing things other than the answers of questions in
>many cases. This is because the answers are in the documentation, while the
>things being discussed are not. So, if the person wishes just to have the
>answer, rather than the discussion, at any point they may go and read it.
>
>There's a fairly well known saying: Give a man a fish, feed him for a day.
>Teach a man to fish, feed him for life.
>
>We point people at the documentation not to be cruel, but because we spent
>time and effort creating this documentation so that questions could be
>answered in advance for users. It's only natural for us then to point users
>to it so that not only will their current question be answered, but many
>future questions as well.
>
>If you have a problem with the documentation itself (perhaps it is
>insufficient?) or the site, we do welcome any suggestions that make it more
>clear where the manual is located.
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Received on 2009-04-23